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107 lines
4.0 KiB
Plaintext
<topic id="67810605-cf21-4439-a4bd-86ee11af8f16" revisionNumber="1">
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<developerConceptualDocument xmlns="http://ddue.schemas.microsoft.com/authoring/2003/5" xmlns:xlink="http://www.w3.org/1999/xlink">
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<section address="connector-net-support">
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<title>Connector/Net Support</title>
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<content>
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<autoOutline />
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<para>
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The developers of Connector/Net greatly value the input of our users
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in the software development process. If you find Connector/Net
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lacking some feature important to you, or if you discover a bug and
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need to file a bug report, please use the instructions in
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<link xlink:href="bug-reports"></link>.
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</para>
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</content>
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</section>
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<section address="connector-net-support-community">
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<title>Connector/Net Community Support</title>
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<content>
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<list class="bullet">
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<listItem>
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<para>
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Community support for Connector/Net can be found through the
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forums at <externalLink><linkText>http://forums.mysql.com</linkText><linkUri>http://forums.mysql.com</linkUri></externalLink>.
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</para>
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</listItem>
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<listItem>
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<para>
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Community support for Connector/Net can also be found through
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the mailing lists at <externalLink><linkText>http://lists.mysql.com</linkText><linkUri>http://lists.mysql.com</linkUri></externalLink>.
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</para>
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</listItem>
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<listItem>
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<para>
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Paid support is available from Oracle. Additional information
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is available at <externalLink><linkText>http://dev.mysql.com/support/</linkText><linkUri>http://dev.mysql.com/support/</linkUri></externalLink>.
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</para>
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</listItem>
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</list>
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</content>
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</section>
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<section address="connector-net-support-bug-report">
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<title>How to Report Connector/Net Problems or Bugs</title>
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<content>
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<para>
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If you encounter difficulties or problems with Connector/Net,
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contact the Connector/Net community, as explained in
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<link xlink:href="67810605-cf21-4439-a4bd-86ee11af8f16#connector-net-support-community">Connector/Net Community Support</link>.
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</para>
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<para>
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First try to execute the same SQL statements and commands from the
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client program or from
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<literal>admndemo</literal>. This helps you determine whether the
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error is in Connector/Net or MySQL.
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</para>
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<para>
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If reporting a problem, ideally include the following information
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with the email:
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</para>
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<list class="bullet">
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<listItem>
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<para>
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Operating system and version.
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</para>
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</listItem>
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<listItem>
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<para>
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Connector/Net version.
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</para>
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</listItem>
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<listItem>
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<para>
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MySQL server version.
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</para>
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</listItem>
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<listItem>
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<para>
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Copies of error messages or other unexpected output.
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</para>
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</listItem>
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<listItem>
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<para>
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Simple reproducible sample.
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</para>
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</listItem>
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</list>
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<para>
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Remember that the more information you can supply to us, the more
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likely it is that we can fix the problem.
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</para>
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<para>
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If you believe the problem to be a bug, then you must report the
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bug through <externalLink><linkText>http://bugs.mysql.com/</linkText><linkUri>http://bugs.mysql.com/</linkUri></externalLink>.
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</para>
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</content>
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</section>
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<section address="connector-net-support-changehistory">
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<title>Connector/Net Change History</title>
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<content>
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<para>
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The Connector/Net Change History (Changelog) is located with the
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main Changelog for MySQL. See
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<link xlink:href="connector-net-news"></link>.
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</para>
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</content>
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</section>
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</developerConceptualDocument>
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</topic> |